City of Cape Town named most trusted in SA

27 October 2021 

‘The Consulta report writers are quoted as saying the driver of satisfaction levels is very much based on aspects of the delivery of basic services. The City also leads in the ‘perceived quality’ of services delivered. Cape Town delivers above par on some of the most important services, as per the report, such as the provision of clean drinking water, refuse removal, access to electricity, roads, and street lighting. We are grateful for the acknowledgement and commit to continue doing more for all our residents.

‘However, the trust and satisfaction levels in metros are the lowest it has been in five years. It should be a concern to all in local government – administrative and political leadership. The people of South Africa deserve better. While we are very pleased to once again be at the top of the list of metros that residents are most satisfied with and trust the most to deliver services, we understand that we still have lots of work to do.

I thank the dedicated City teams for going above and beyond the call of duty under the most trying circumstances so that we can continue high levels of service delivery in Cape Town. There are challenges, but we simply must find ways to enhance our offering and collaborate more with our communities to find ways to improve delivery in the unprecedented times we are in as a country and a city,’ said the City’s Executive Mayor, Alderman Dan Plato.

Issued by Media Office, City of Cape Town, 27 October 2021