COSATU statement on the current challenges engulfing the Unemployment Insurance Fund
4 October 2023
The Congress of South African Trade Unions (COSATU) is deeply concerned by the endless challenges workers experience when submitting their claims to the Unemployment Insurance Fund (UIF), as well as continuous allegations and revelations of serious corruption surrounding some UIF investments.
The UIF is an employer employee contributions scheme established to provide salary compensation for workers when they are retrenched or dismissed or when they are on maternity, parental or adoption leave. The state does not contribute a cent to it. It exists solely to support workers when they are in need of salary relief. It is not a slush fund for anyone, whether they are politicians, state officials or failed businessmen.
Workers struggle to submit their claims and receive their payments. There are perennial queues at UIF offices across the country where workers wait in vain for days on end to have their claims processed. The problems at the UIF are many and completely unnecessary in the 21st century when information technology is readily available. The issues range from an IT system that is routinely offline, to understaffed offices, overstretched employees, user unfriendly and confusing forms and applications systems, as well as delinquent employers who pickpocket workers’ contributions and fail to hand them over to the UIF.
The consequence is millions of workers fall through the cracks and struggle to access their unemployment insurance funds when they are most in need. COSATU has raised the need for the UIF to modernise its systems with the Fund and the Department of Employment and Labour countless times since 2020 when the system’s failings became most glaring. Despite many PowerPoint presentations, workers still remain in queues.