80% of calls to the Post Office go unanswered
22 January 2023
Note to Editors: Find attached a soundbite from the DA Shadow Minister of Communications, Dianne Kohler Barnard MP
The DA conducted a project where we called a sample of 300 Post Offices nationwide. Our research revealed that a whopping 80% of Post Offices nationwide do not answer their phones. Furthermore, many of them don’t even have working telephone lines.
This should not come as a surprise, as the general public has for years been unimpressed and angry at the lack of service delivery at the South African Post Office.
When we tried calling both the Head office and Customer Service Centre, as part of our 25% sample, both calls were equally unsuccessful.