Billing crisis to be history by end of the 2017/2018 fiscal period
13 August 2017
The City of Johannesburg is closer to remedying all billing woes in the municipality, following an 88% query resolution rate at a Billing Open Day on Saturday, 12 August 2017.
Hundreds of previously frustrated customers left pleased with the City’s attempt to bring its frontline services to their doorstep, to enable the prompt resolution of lingering billing woes. It was a testament to the fact that the municipality is determined to eradicate billing issues whilst curbing its increasing debt.
The Executive Mayor, Cllr Herman Mashaba and the portfolio Head of the City’s Finances, Dr Rabelani Dagada, led a high-level team from the Revenue Shared Services Centre (RSSC) to assist customers to resolve long-standing billing issues as well as settle their debt with the City.
Services the City offered at Emmarentia’s Marks Park during the Billing Open Day included adjustments on disputed accounts, electricity consumption queries, as well as refuse, sewer and tariff queries. The City also dealt with requests to link or de-link meters and water consumption queries.