Long queues at SASSA offices a burden for beneficiaries in KZN
24 July 2018
Today, the DA conducted oversight inspections at the Pinetown, Phoenix and Standerton SASSA Offices in KwaZulu-Natal. The visits follow SASSA’s recent migration from CPS to the new South African Post Office (SAPO) distribution system.
The DA wanted to assess whether the challenges in the new distribution system has been fixed and the general quality of services available to our people.
At the Pinetown office, the SASSA district manager admitted that they had experienced a number of issues with the initial rollout of the new distribution system as a number of people did not receive their grants.
Long queues are also a major challenge at the Pinetown office due to its central location and the office servicing a vast area. As a result, the operating hours at the office has been extended to ensure that every beneficiary receives the help they require.