Satisfaction with the City’s Services Rises
15 August 2019
The latest results of the Household Satisfaction Survey shows that more people are satisfied with the services rendered by the City of Joburg than previous years.
According to the survey, customer satisfaction with the City’s services rose by 12 points for the year 2019.
The City of Joburg, in its attempts to remain a customer-centric local authority by staying in touch with the needs of its residents, conducts an independent survey aimed at measuring residents’ satisfaction with the quality of services provided by the City. This is done every two years by an independent and reputable research company.
In line with industry best practice, at taking account a new approach in methodology, which sought to directly canvass the perceptions of residents, the results were verified by an additional independent research organisation.