Home Affairs’ service delivery is R2 billion in the red
13 November 2019
When a government department faces claims amounting to R2 billion due to poor service delivery, any comments about the functioning of that department will most probably be redundant.
All while the role fulfilled by that specific Department – in this case, Home Affairs – is extremely significant in protecting the identity of South African citizens, regulating the migration of people and complying with international requirements that relate to movement regulation.
This mandate of the Department is central to domestic safety as well as the protection of South African citizens who are travelling abroad.
Judging by the numerous complaints lodged by the public, applications for travel documents can in some cases take up to months to be finalised and no feedback can be obtained via the official channels on the Department's website. The FF Plus receives numerous complaints from the public, who get no response to their queries, on a weekly basis.